FREQUENTLY ASKED QUESTIONS
We take data protection very seriously here at ESTHESIO CLINIC BY SEVMYLOOK. Information
you provide to us via our Website is stored on secure servers. Your card details and passwords
are not available to any of our employees. However, please do note that it is your responsibility to
keep any Website passwords or login codes issued to or chosen by you, confidential. For full
Using the search bar in the top right hand corner of the page, you will be able to search by name,
Product ID and description.
A ‘Sold Out’ banner will be displayed by an item if it is out of stock. In rare cases, a product may
be available when you place an Order but sold out by the time we process the Order. Should this
happen, we will notify you.
Currently we do not offer Gift Cards. However, we are developing this service so check in regularly
for further updates online or with our customer care team.
If you are a registered user and forget your password, click on “forgot password” and you will
receive an email with instructions on how to reset it. For any other technical difficulties, please
contact our customer service team through our contact page, or directly by email
Once signed in, you can access your account details by clicking on your name in the top left hand
side of the page. Once you have accessed your ‘account’, you can go to ‘account details’ to
update your details.
It couldn’t be easier to make a purchase with ESTHESIO CLINIC BY SEVMYLOOK. Browse the
site via the labeled categories Make-up, skin, hair etc. Click on your desired item and click ‘Add to
Bag’. Your chosen item will appear in your shopping bag on the top right of the page.
Continue shopping by clicking the Continue Shopping icon. When you are ready to place your
order, revisit your Shopping Bag and select Proceed to Checkout. Follow the simple prompts to
complete the checkout process. For further help or technical issues, please contact our customer
care team through our contact page, or directly by email firstname.lastname@example.org.
We ship to lots of places around the world – just select your country at checkout.
You can contact our customer care team through our contact page, or directly by email
After placing your order, you will receive an email to inform you that your order has been received.
However, this does not mean that your order has been confirmed. If paying by payment card or
PayPal, your order will only be accepted once your card details/PayPal payment have been
approved, the delivery address has been verified and the items are located and shipped. From
here, you will then receive a second email from us confirming your order. In the event of a problem
however, you will quickly be informed and your payment will not be processed.
A tracking number will be provided by email. You will then be able to use the tracking number to
track your order by contacting the customer care team through our contact page, or directly by
Please contact our customer care team through our contact page, or directly by email
email@example.com. Please see our Shipping Policy and Terms and Conditions for more
All sales are final. With exception of damaged items, all sales are made final once goods are
received. If goods are damaged, please do send a photo with the damaged good to us at
firstname.lastname@example.org within 5 days with the subject line: DAMAGED, and include your order
CAN’T FIND WHAT YOU ARE LOOKING FOR?
PLEASE SEND US A MESSAGE VIA OUR CONTACT PAGE.